Give a refund

A refund always starts from the payment it gives back, so the order's balance and your records stay right.

Refund a card or bank payment

1. Open the order and go to the Money tab.
2. Find the payment under Payments and press Refund beside it.
3. Check Amount to refund. It starts at everything left on that payment, card fee included. Type less for a part refund.
4. Type Why ("Event cancelled", "Overpaid").
5. Press Refund.

Stripe sends the money back to the same card or bank account, usually within five to ten business days.

Record money you gave back by hand

1. On the order's Money tab, press Record cash or check.
2. Keep Cash, check or other picked, choose Another amount, and type the amount.
3. Tick Money we gave back.
4. Choose How it came in, the date and a Reference (the check number), and press Record.

Good to know

• Refunds need a role with Take payments and refunds.
• The reason goes on the payment's record, with who refunded it and when.
• A payment can be refunded more than once, up to what is left on it. The Refund button goes once nothing is left.
• If the order's total dropped below what was paid, the totals box says Overpaid by and the amount.
• When QuickBooks is connected and sales go to it, each refund goes there too. See QuickBooks.

If something goes wrong

• There is no Refund button. The payment was not taken through Stripe (cash or a check), it has not been received yet, or it is fully refunded. Record money given back by hand instead.
• The refund was refused. The reason shows in the dialog. The amount cannot be more than what is left on that payment.