The error log

When someone is shown an error, or a screen breaks, the system writes it down with the person, the page and the time. Admins read it here. It is the first place to look when someone says "it would not let me".

Steps

1. Open Settings, then Tools, Logs. The Errors tab opens first.
2. Each row shows what kind it was, when, how many times, who saw it and on which page, and the message itself.
3. Tick Open only to hide what is marked fixed.
4. Tick Include refused by a rule to also see the times the system said no on purpose.
5. Press Copy ... for Claude to copy the list as text, ready to paste into a support request or an AI tool.
6. Press Fixed on a row, or Mark these fixed for all shown, once it is sorted.

The kinds

• Screen broke: a screen could not be drawn.
• Failed: something did not save or load.
• Connection: the internet dropped for a moment.
• Refused by a rule: the system said no on purpose, for example a delivery past your distance limit. These are hidden unless you ask.

Good to know

• Errors are kept for 90 days.
• The same error on the same page is written once a minute at most, and counted.
• An error that happens while the phone is offline waits on the device and is written when it is back online.
• The log is for admins only.
• Before you write to support, see Before you contact support.

If something goes wrong

• "This browser did not allow copying." Select the errors on the page and copy them by hand.
• "Nothing logged." Nobody has been shown an error. If someone says they were, ask them for the time and the screen.