Your license
Enter the license ID from your receipt once, so your support and updates count from that day.
WhereSettings›Tools›About
Your license ID is on the receipt from your purchase and on the thank-you page. It looks like HS-XXXX-XXXX. Enter it once and press Activate.
Steps
- Open Settings, Tools, About.
- Under Your license, type the ID in License ID.
- Press Activate.
- The card shows the license, who it is written to and the date it was activated.
Good to know
- Thirty days of support and updates count from the activation date.
- Activating sends the ID, your company name, your system's web address and its version number to the seller's site, which checks the ID against what was bought. Nothing else leaves your system.
- If an ID was activated before, the earlier date is the one that counts.
- Entered the wrong ID? Open Enter a different ID on the same card.
- Nothing in the app locks or stops working because of the license. It is the agreement you bought under: use it for one business, and do not resell it or offer it to other businesses. The full terms are linked under Yours to keep on the same page.
- The Updates card on Health shows your license on one line too. See Install an update.
If something goes wrong
- The Activate button stays grey. The ID must be exactly HS, a dash, four letters or numbers, a dash and four more.
- The ID is refused. Check it against your receipt. If it still fails, contact support with the ID and the email you bought with.
Still stuck? Tell us what you pressed and what you saw. A person reads every message.
Contact support