Use it on your phone

The system works in your phone's browser, and it works best added to your Home Screen like an app. Nothing to download from an app store.

Steps

1. Open the app's address in Safari (iPhone) or Chrome (Android) and sign in.
2. On an iPhone, tap Share, then Add to Home Screen. On Android, open the browser menu and add it to the Home screen.
3. Open the app from the new icon from now on. The icon is your company's app icon; see Put the app on your phone.
4. Open Settings, Me, Preferences and press Turn on phone alerts under Phone alerts on this device. Allow notifications when the phone asks.
5. Press Send a test to check an alert arrives.

Getting around on a phone

• The menu becomes tabs along the bottom: Home first, then your role's own screens or groups, and More, which opens the whole menu.
• A tab that is a group (Sales, Jobs) opens a small panel of its screens.
• Search is the magnifying glass at the top. +, the calendar, the bell and your account menu stay in the top bar.
• On the home page the cards stack one under another. See Your home page.

Good to know

• Phone alerts are free and are turned on per device: do it once on each phone or computer you want them on.
• Can't get alerts on a phone? Tick Text me when I have no phone alerts in the same place and they come as texts to the number on your profile.
• On My Jobs, the crew's stop buttons keep working with no signal: each press is saved on the phone with the real time and sent when service is back. Keep the app open until it says it has sent. See My Jobs on the crew's phone.
• Scan a label under + uses the phone's camera. See Scan items.

If something goes wrong

• On an iPhone there is no Turn on button. Alerts on an iPhone only work once the app is on the Home Screen. Add it, open it from the icon and come back.
• "Alerts are blocked for this site." Allow notifications for the app in the browser or phone settings, then reload.
• "This browser cannot show alerts." Use Chrome, Edge, Firefox, or Safari from a Home Screen icon.