My Jobs on the crew phone · High Stakes Help Center

The crew's day on one screen: clock in, On my way, Start and Done at each stop, head back, clock out.

My Jobs is what a crew member sees on their phone: their truck for the day, its stops in order, and one big button for the next thing to do. It only shows what Dispatch has published.

Steps: a crew member's day

Open My Jobs and press Clock in.
At the first stop, press On my way. If the truck's inspection is due, it opens first. Once it is submitted, the truck's route starts and the directions open.
On site, press Start. If your company asks for something when the crew arrive (a photo, a note), the phone asks for it here.
On a pickup, count what came back on the count card: All N items are here in one tap, or mark each short line as not found or broken.
When the work is finished, press Done: photos and checklist, add what the sheet asks for, and save.
Repeat for each stop. On my way at the next stop can text the client, if your company has that message switched on.
After the last stop, press Head back to warehouse. It opens the directions home.
Back at the warehouse, press Back at warehouse (a phone sharing its location does this by itself), then Clock out.

On each stop

Each stop has one row of tabs: Stop | Items | Messages. Under them, whichever tab is open: the Directions and Call buttons (the client or the site contact) and the next step's button.

Stop: the client's arrival window, the instructions, flags and any important note, shown without a tap.
Items: every line on the stop, with a kit's parts under it. An item with an installation guide has a book on its row; press it to open the guide. A guide no line names is listed under the items.
The ground at the tent: when the tent has been placed on the satellite picture, its row opens to show the slope under it and the tent's setup guide. A warning mark on the tent's row (and on the Items tab) means the ground is past your company's line: check it on site before you stake.
Messages: the conversation about this stop. Write to the client from here (when your role may message clients), or leave a note for the office. A red dot on the tab means something new.
The arrival time, in red when the forecast says the truck will be late. See Late stops and delay texts.

Good to know

Start break and End break are beside Clock in and Clock out.
Load up opens the warehouse's list for this truck, by stop. See Prep and load up.
While someone is clocked in and not on a break, their phone shares its location with Dispatch. A client sees the truck only while it is on its way to their own stop.
With no signal, a press is kept on the phone ("Saved on this phone; sends when signal is back") and sent when signal returns.
Tasks given to people (warehouse jobs, for example) are listed under Your tasks, with Start, Pause, Resume and Done.
A Back to warehouse stop reads On my way, At the warehouse, Reloaded, with no proof asked. It has only the Stop and Messages tabs.
Guides show only while your company has the Knowledge Base switched on.

If something goes wrong

"Dispatch has changes to this truck that are not published." The phone shows the times the crew have. Dispatch needs to publish.
Done is greyed out: "Done (count the items first)". Finish the count card on the stop first.
Done is refused for a signature. The client has a form to sign. Open it on the phone so the client signs, or Dispatch can close the stop from the office.
The truck is not safe. Press Report it not safe on the inspection. Dispatch is told, and the route waits for an inspection that passes.
"You are not on a truck this day." Dispatch has not published you onto a truck. Ask them, or pick a truck to follow.