Message your team

Messages is your team's own chat: one person to one person, or a group. A thread belongs to the people in it and nobody else, admins included.

Steps: start a thread

1. Open Inbox and pick Messages.
2. Press New message.
3. Pick one person for a direct thread, or several for a group. A group can have a Group name (optional).
4. Press Open thread (or Start the group).
5. Type in Write a message and press send.

Good to know

• Picking someone you already have a thread with opens that thread instead of starting another.
• Search people and messages finds a thread by name or by what was said.
• On a group, Who joins this group can add Everybody on the team, or everyone with certain job titles. People who match join now, and anyone hired or given the title later joins by themselves.
• Texts with clients are on each client's record, not here.
• A company can switch Messages off under Settings, System, Modules.
• To post alerts into Google Chat, Discord or Teams instead, see Team alerts.

If something goes wrong

• Messages is not on the Inbox. It is switched off for the company. Ask an admin.
• "Nobody else here yet." No one else has been invited. See Invite your team.