Dispatch at a glance

Dispatch is the screen for getting deliveries and pickups out the door: which stops go on which truck, in what order, with which crew. It opens from Dispatch in the menu.

The three tabs

• Day: one day at a time. In View you see how the day is going; in Edit you plan it and then publish it to the crew. See The Dispatch day.
• Week: every truck across the week, as a Schedule, by Trucks, or as a List of every stop. See The Dispatch week.
• Client pickups: orders the client collects from your warehouse and brings back. These never go on a truck. See Client pickups at the counter.

Above Day and Week, a strip shows the week's weather at your warehouse. See Weather on Dispatch.

How a day gets planned

1. Booked orders make their delivery and pickup stops by themselves, on the order's dates.
2. In Edit, you put stops on trucks by dragging, or press Plan this day to let the planner do it. See Plan the routes.
3. Your changes stay a draft. The crew keep seeing the routes they already have.
4. You press Publish on a truck, or Publish all, and the crew are told. See Publish the day.
5. On the day, the crew work from My Jobs on their phone. See My Jobs on the crew phone.

Where the rules live

The Settings button at the top of Dispatch opens Settings, Operations, Dispatch: how far you deliver, the warehouse address, the planner's rules and what it has learned. See Routing rules.

Good to know

• Who sees Dispatch, and who may change it, is set per role. Someone who may only read it sees View and no Edit. See Roles and permissions.
• A count of stops from past days that were never finished or cancelled shows beside Settings when there are any. Press it to open the day and mark each one Done or cancelled.
• The week's busy days and the hours they take are on the Workload tab. See Workload.