Stop statuses

Every stop moves through a set of statuses. The crew set most of them from My Jobs; Dispatch can set any of them from the stop's task sheet.

Before the day

• Unscheduled: no date yet.
• Draft: dated, but the client has not been told. Nothing goes to the client while a stop is a Draft. Mark scheduled takes it off.
• Scheduled: dated and told.
• Confirmed: the client (or the office, with They confirmed with us) confirmed it.
• Rescheduled: its day or window moved after it was scheduled.

On the day

• Enroute: the crew pressed On my way.
• Start: the crew are on site and the work time is running.
• Pause: work stopped for now, for tasks given to people.
• Done: finished, with the proof the stop asks for.
• Incomplete: the crew could not finish. They say what is left, and the next person reads it.
• Canceled: the stop is off. Undo puts it back.

Steps: set a status from the office

1. Open the stop from Dispatch, Day or Week.
2. Open its Status tab.
3. Pick the new status. For Incomplete, say what is left to do.

Steps: choose what the crew must add

1. Open Settings, System, All notifications.
2. Open the Arrived or Done card.
3. Tick what the crew must add before they can mark it: A photo, The client's signature, A note. With nothing ticked, the crew tap it and move on.

Good to know

• A stop that is on its way, started or done cannot be dragged to another truck.
• A client counter order reads differently: Waiting, Out, Partly out, Still out, Returned, Partly back. See Client pickups at the counter.
• What the client is told at each status is a notification. See On my way texts.
• Dispatch can always close a stop from the office, even when the crew could not add the proof.

If something goes wrong

• The crew cannot press Done. Something the status asks for is missing, or a pickup has not been counted. The phone says which.
• A stop from a past day is still open. Use the count beside Settings on Dispatch, open the day, and mark it Done or cancel it.