Late stops and delay texts

When a truck's route starts, the system keeps the plan it started with and works out the rest of the day again each time a stop is done or cancelled. If a stop is now expected after the window the client was given, the route reads Delayed.

Where you see it

• On the truck's card in Dispatch, Day (View) and on My Jobs: an On schedule (green) or Delayed (red) chip.
• The planned and the new return time side by side, for example "back 3:00 PM planned, 4:05 PM now".
• Each stop still to come with its planned and expected arrival, in red when it is after its window.
• Late or at risk on the Day's tiles counts them.

Steps: tell clients automatically

1. Open Settings, System, All notifications.
2. Open Running late. It goes once to each stop that will miss its window, with the new arrival time.
3. Tick the client's Text or Email, check the wording, and switch it to Automatic.
4. Open You're next and do the same. After Running late, it goes when the stop before theirs is done, with a one hour window.

Good to know

• Switching a message on later still reaches a stop that is late from then on.
• The office (everyone who may change Dispatch) gets a note in the app when a route goes Delayed.
• The drive times come from Google Maps when it is connected, otherwise from the average speed in your routing rules.
• Moving or adding stops on a started truck is worked into the forecast at the next Done.
• The same client rules apply as for every stop message: client messaging live, the stop's Text and Email, and the client's consent. See On my way texts.
• Not on Lite: the forecast and the delay texts are on Pro and the license.

If something goes wrong

• A route never shows On schedule or Delayed. It has not started yet. It starts with the first On my way.
• A late client was not told. Check Running late is Automatic and the stop's Text or Email is on.