A required field stops me saving

The form says a field is required. Fill it in, or ask an admin whether it should be required at all.

A required field is marked with an asterisk. The form will not save until it has a value, and it says which: "Phone is required."

Likely causes, in order

  1. The field is empty. Fill it in and save again. Look under More fields if you cannot see it.
  2. Your company made it required. An admin chooses which fields are required, and on which forms. If it should not be, an admin changes it on the module's Fields tab under Settings. See Required and hidden fields.
  3. The system always needs it. Some fields cannot be turned off, because a record cannot be saved without them, like a contact's name. The field's settings say "always required".
  4. It is required only in some cases. A field can be required, or shown, only when another field has a certain value. Change the other field, or fill this one in.

Good to know

  • A field cannot be both hidden and required, because nobody could fill it in.
  • An import may leave a field empty that the screens ask for. Only the fields the database itself needs are refused on import.
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