A delivery is blocked by its distance
The venue is past your delivery limit, the distance was never measured, or the warehouse has no map location.
Your company sets how far it delivers without an admin's approval: 70 miles unless your admin changed it.
Likely causes, in order
- "Delivery is ... miles, past the ... mile limit. It needs admin approval." The venue really is past your limit. Only an admin can approve a delivery past it. Ask your admin. If the address moves later, the approval is taken back and needs giving again.
- The venue says "Past the delivery limit" before anything is saved. The same rule, warned early. No delivery fee is worked out for it until an admin approves it.
- The distance is wrong. Check the address. Press Recalculate on the delivery distance to measure the drive along real roads again. A distance marked "Straight-line estimate" or "Typed by hand" may be off.
- "No map match for ..." The address could not be found. Check the street and ZIP, or start typing it and pick it from the suggestions.
- "The warehouse has no map location yet." Distances are measured from the warehouse. An admin sets it under Settings, Operations, Dispatch, on the Routing tab.
- "A person prices this one, not the automatic quote." The drive is long enough that your rules ask for a person to price it. It is not blocked: price it by hand.
Good to know
- An admin can change the limit under Settings, Operations, Dispatch, on the Rules tab, under Distance. Change it only if your company now delivers that far as a rule.
- A client pickup has no delivery distance.
- See Delivery fees and distance.
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