An item shows as short or unavailable

The stock on a date comes from the orders already booked. Quotes hold nothing until they are booked, so two quotes can ask for the same tent; the first to become an order holds it.

Likely causes, in order

1. Booked orders already need it on those dates. Hover or tap the item's stock number to see which orders hold it and for which days. Change the dates, offer something else, or sub-rent the shortfall. See Check availability and Sub-rentals.
2. The dates run longer than you think. An order holds an item from delivery to pickup, not only on the event day. Check the delivery and pickup dates on the orders that hold it.
3. The quantity owned is wrong. Open the item under Inventory and check how many you own. If units were sold, lost or written off, the number may be low. See Add a product.
4. It is a kit. A kit is as free as its scarcest part. Open the kit to see which part is short. See Kits and components.
5. Some are out of service. Stock at repair or marked damaged is not counted as free, and neither is a tagged unit at repair. See Damage and missing items and Tagged units.

Good to know

• The inventory conflicts badge at the top of the screen counts the days ahead when booked orders need more of something than you own. Open it to swap in a similar item or sub-rent. See Inventory conflicts.
• When you book a quote, the system asks whether the stock is covered. It ticks itself when nothing is short; when something is, you decide.
• A quote signed online books itself only when everything on it is in stock. Otherwise it waits for your team.
• If it says an item is short, it is short by your own bookings, whatever the shelf looks like. Something may be due back from another job.