I cannot sign in

Likely causes, in order

1. "That email and password do not match." The password is wrong, or the email has a typo. Type the email again, then press Forgot password. A link to set a new password is sent to that email if it is on the team.
2. The reset email never arrives. It can take a few minutes. Check the spam or junk folder. Make sure you typed the same email your admin invited.
3. "This link has expired." Reset and invite links only last a short time. Press Email me a new link on the same page, and use the newest email.
4. "This login is switched off." An admin switched the person off, for example after they left. An admin switches them back on under Settings, HR, People.
5. You were never invited. Nobody can sign themselves up. Ask your admin to invite you. See Invite your team.
6. The new password is refused. It needs at least 10 characters.

Good to know

• Each person signs in with their own email. Do not share a login: what someone does is recorded with their name.
• On a shared clock tablet, the kiosk login is separate from everyone's own login.

Still stuck

See Sign in and passwords, or contact support with the email you sign in with and the exact message you see.