A dropdown value will not save

The value is not one of your list's choices. Pick one from the list, or have an admin add it to the list.

Every dropdown only takes the choices on its list, so reports and filters stay clean. The message names the field and lists what it can be.

Likely causes, in order

  1. "... is not one of the choices for ... It can be: ..." The value is not on the list. Pick one of the choices it names.
  2. The choice you need is not on the list yet. An admin adds it on the module's Fields tab under Settings: open the field, then its list, and press Add an option (a list no field owns is under Settings, System, Other lists). Then pick it on the record. See Dropdown lists.
  3. It came from an import. A file with a value that is not on the list is refused row by row. Add the choice first, or change the file. See Import rows are refused.
  4. An automation or website form sends the old wording. Change the rule or the form to use the choice as it reads on the list now.
  5. "A dropdown needs at least one option." A list cannot be emptied. Keep at least one choice.

Good to know

  • Renaming a choice changes how it reads; the records that hold it follow.
  • Some lists are yours to set, such as lead status, lead source and event type. Nothing is invented for you.
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