Get help without leaving the app

Help is the life buoy in the top bar, beside the flag. Ask it how to do something or what a message on screen means. It answers from this Help Center and links the articles it used. When it cannot solve it, one press sends the whole chat to Enaybil.

Steps

1. Press Help in the top bar (or Help on your account menu).
2. Type your question the way you would ask a person, for example "Why does an item show as unavailable?", and press Enter.
3. Read the answer. The links open the full articles in a new tab.
4. Ask a follow-up in the same chat if you need to. Help remembers the chat until you close the browser tab.
5. Still stuck? Press Send to Enaybil, add anything that helps under Anything to add?, and press Send.
6. Write down the reference number you are shown (it looks like SR-261106-7KQ4). Enaybil answers by email.

Good to know

• Help knows which page you are on, your role, your version and the last few errors you were shown, so you do not need to copy them. It never sees your clients, orders or prices.
• Help explains how to do things. It cannot see or change anything in your system, so nothing changes until you do it.
• Send to Enaybil also takes a picture of the page under the chat and saves the report on your Problem reports page, marked with the reference.
• Help needs your license ID entered under Settings, Tools, About. Answers are AI written from the Help Center, and each company can ask a set number of questions a day.
• Fixes reach you as updates. See Updates.

If something goes wrong

• "Help answers come with a license." An admin enters the license ID from your receipt under Settings, Tools, About.
• "Your company has asked ... questions today." The daily limit is reached. Help opens again tomorrow, and Send to Enaybil still works.
• "Enaybil could not be reached." Your report is kept in your batch on Problem reports. Try Send to Enaybil again in a minute, or contact support.