A screen will not load

Likely causes, in order

1. "Could not reach the server." The internet dropped for a moment, so what you pressed may not have gone through. Check your connection, then try again. On a phone, move to better signal or Wi-Fi.
2. "Part of this screen could not load." One piece failed and the rest is fine. Press Try again on the red line.
3. "This screen could not be drawn." The screen hit an error. The rest of the app still works. Press Try again, or Reload the app.
4. "The database was busy and stopped this before it finished, so nothing was saved." Wait a moment and try again.
5. "This screen reads something the database does not have yet." The app was updated but the database was not. An admin finishes the update. See Health says the database is behind.
6. The app was just updated. A tab left open from before an update reloads itself once to pick up the new version. If it still looks wrong, reload the page yourself.
7. An old browser or a browser extension. Update the browser, or try a private window, which runs without extensions.

Good to know

• Every one of these is written to the error log with the page and the time, so an admin can see it. See The error log.
• If the same screen breaks again after a reload, see Before you contact support.