A route will not start

The truck has not had its daily inspection, it was marked not safe, or the route is for another day.

A route starts by itself on the first On my way. Before it does, the truck needs its quick daily inspection.

Likely causes, in order

  1. "... has not had its daily inspection." Do the quick inspection first. On My Jobs, pressing On my way opens the inspection when it is due; finish it and the route starts.
  2. "... was marked not safe to drive today." Somebody's inspection found a defect. The truck needs a new inspection that passes before the route starts. Fix the problem or swap trucks with dispatch.
  3. "The ... route has not started: it is for ..., not today." The stop is on another day's route. Ask dispatch before marking it on its way.

Good to know

  • Daily inspections and open defects show on each truck under Assets, and on the Vehicles tab of Compliance.
  • Dispatch can mark a stop for the crew from the office.
  • See Stop statuses and Keep truck renewals current.
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